Arizona Government Transformation Office Annual Report 2015

Overview

Governor Ducey’s vision for a modernized and streamlined state government is one that moves at the speed of business.  State agencies are eliminating the isolated working culture within state government and encouraging collaboration and improvement across all departments.

Significant steps were made in 2015 to achieve the Governor’s state government goals, including developing measurable agency-specific outcomes, fostering a culture of continuous improvement for state employees, and leading projects that are both resource and cost efficient.

The State has shown its dedication to leadership and improvement by developing agency specific performance indicators and conducting “mission measures” workshops to establish consistency between performance indicators and outcomes related to an agency’s mission. Additionally, state leaders are creating plans for the implementation of the Lean Management System.

The “Permit Blitz” was the first test of implementing this new process to show that real change is possible. While the 23 agencies that participated in the Blitz serve different customers, the issues affecting the efficiency each of their permit processes were similar. The early success of the “Permit Blitz” illustrates the capability and talent possessed by employees of the Arizona State Government and highlights the important role leadership plays in developing state employees and sustaining future achievements.  

Highlights from the blitz include: 

24 projects implemented, demonstrating 65.7% reduction in time to deliver services.
6 projects in pilot, initial results of 67.5% reduction in time to deliver services.
3 additional projects in pilot (pre-results) and 7 additional future projects designed, with an estimated 59.1% reduction in time to deliver services.