Skip to main content
Arizona Management System Logo
Office of the Arizona Governor Doug Ducey
Arizona Management System

Main menu

  • Home
  • About
    • Governor Doug Ducey On Making Government Work
    • The Journey Begins
    • Our Shared Vision
    • AMS in Focus
    • Employee Video Tutorials
      • Introduction to Lean Video Series
      • Arizona Management System Intro
      • History
      • What Lean Is and Is Not
      • Customer Value
      • Customer Value Part Two
      • Knowing your Customer
      • Why Lean - The Customers Perspective
      • Why Lean - What's in it for Me?
      • TIMWOOD
      • Blame
  • Priorities
  • Highlights
    • ADOT Simple 21
    • Dept. of Economic Security, Unemployment Call Center
    • Dept. of Agriculture, Livestock Branding
    • Disabled Veterans Hunt and Fish Combo License
    • School Bus Driver Certifications
    • Newborn Screening
    • Vehicle Emissions Testing
    • Arizona Government Transformation Office Annual Report 2015
  • Resources
    • AMS Standard Work
      • Breakthrough Projects
      • Scorecard/Business Review
      • Leader Standard Work
      • One-on-One Coaching
      • Gemba Walk
      • Visual Performance Management
      • Workplace Organization/5S
      • Problem Solving
      • Strategic Plan Deployment
      • Tiered Huddles
      • Standard Work
    • Agency Toolbox
    • Lean Foundations Workshop
    • Training
    • Suggested Reading
    • Efficiency Project Starter Kits
      • Office Supplies
      • Printing Services
      • Postage and Delivery Services
      • Printer Reduction
      • Document Management
    • Frequently Asked Questions
  • Success Stories
    • Review Process
    • Submit a Success Story
  • Home
  • Highlights
  • Arizona Government Transformation Office Annual Report 2015

Arizona Government Transformation Office Annual Report 2015

Lean Transformation of Arizona State Government Document cover graphic

Overview

Governor Ducey’s vision for a modernized and streamlined state government is one that moves at the speed of business.  State agencies are eliminating the isolated working culture within state government and encouraging collaboration and improvement across all departments.

 

Significant steps were made in 2015 to achieve the Governor’s state government goals, including developing measurable agency-specific outcomes, fostering a culture of continuous improvement for state employees, and leading projects that are both resource and cost efficient.

 

The State has shown its dedication to leadership and improvement by developing agency specific performance indicators and conducting “mission measures” workshops to establish consistency between performance indicators and outcomes related to an agency’s mission. Additionally, state leaders are creating plans for the implementation of the Lean Management System.

 

The “Permit Blitz” was the first test of implementing this new process to show that real change is possible. While the 23 agencies that participated in the Blitz serve different customers, the issues affecting the efficiency each of their permit processes were similar. The early success of the “Permit Blitz” illustrates the capability and talent possessed by employees of the Arizona State Government and highlights the important role leadership plays in developing state employees and sustaining future achievements.  

 

Highlights from the blitz include: 

24 projects implemented, demonstrating 65.7% reduction in time to deliver services.
6 projects in pilot, initial results of 67.5% reduction in time to deliver services.
3 additional projects in pilot (pre-results) and 7 additional future projects designed, with an estimated 59.1% reduction in time to deliver services.

 

Resources: 
PDF icon Download

Highlights

  • ADOT Simple 21
  • Dept. of Economic Security, Unemployment Call Center
  • Dept. of Agriculture, Livestock Branding
  • Disabled Veterans Hunt and Fish Combo License
  • School Bus Driver Certifications
  • Newborn Screening
  • Vehicle Emissions Testing
  • Arizona Government Transformation Office Annual Report 2015
Arizona State Seal

Footer Nav

  • Statewide Policies
  • Site Map