Average calendar days to resolve insurance consumer complaints

Default
Agency: 
Department of Insurance
Metric Definition (Include unit of measurements): 
Average calendar days to close a consumer request for assistance or investigation from date received to date response sent to consumer.
Algorithm (How is it calculated?): 
Average of ([Resolution notification date] - [Consumer assistance request received date])
Data Source (System of Record for data): 
MS Access (CADStats.accdb) "Complaint Lead Time (NotIQ) Summary" report of data maintained in iSeries database tables
Frequency of Update (weekly, monthly, etc.): 
weekly
Target Type (select from list): 
Breakthrough
Operational Category (If applicable): 
Resolving Issues Faster
Cat2: 
Resolving Issues Faster