% of complaints closed <60 days
Agency:
Metric Definition (Include unit of measurements):
Calendar days of all complaints from receipt to resolution.
Algorithm (How is it calculated?):
Calendar days for receipt of complaint to resolution.
Data Source (System of Record for data):
ROCIMS Data Warehouse
Frequency of Update (weekly, monthly, etc.):
Weekly
Target Type (select from list):
Breakthrough
Operational Category (If applicable):
Increasing Customer Satisfaction
Cat2:
Other Categories
