Customer Phone Call Wait Time
Agency:
Metric Definition (Include unit of measurements):
Call wait time in minutes
Algorithm (How is it calculated?):
Call wait time in minutes
Data Source (System of Record for data):
Data Source
Frequency of Update (weekly, monthly, etc.):
Monthly
Target Type (select from list):
Breakthrough
Operational Category (If applicable):
Responding Faster
Cat2:
Responding Faster