Customer Phone Call Wait Time

Default
Agency: 
Department of Revenue (DOR)
Metric Definition (Include unit of measurements): 
Call wait time in minutes
Algorithm (How is it calculated?): 
Call wait time in minutes
Data Source (System of Record for data): 
Data Source
Frequency of Update (weekly, monthly, etc.): 
Monthly
Target Type (select from list): 
Breakthrough
Operational Category (If applicable): 
Responding Faster
Cat2: 
Responding Faster