Days to Complete Complaints Requiring Further Investigation
Agency:
Metric Definition (Include unit of measurements):
Total days between investigation initiated to investigation completed
Algorithm (How is it calculated?):
Average calendar days from initial complaint received to complaint closure
Data Source (System of Record for data):
Hand Counts
Frequency of Update (weekly, monthly, etc.):
Weekly
Target Type (select from list):
Breakthrough
Operational Category (If applicable):
Making Decisions Faster
Cat2:
Making Decisions Faster
