MVD Office Wait Time
Metric Definition (Include unit of measurements):
Total minutes Customer spends in MVD Office
Algorithm (How is it calculated?):
Time between customer arrival and departure
Data Source (System of Record for data):
Q-Matic System
Frequency of Update (weekly, monthly, etc.):
Monthly
Target Type (select from list):
Breakthrough
Operational Category (If applicable):
Resolving Issues Faster
Cat2:
Resolving Issues Faster