MVD Office Wait Time

Default
Agency: 
Department of Transportation (ADOT)
Metric Definition (Include unit of measurements): 
Total minutes Customer spends in MVD Office
Algorithm (How is it calculated?): 
Time between customer arrival and departure
Data Source (System of Record for data): 
Q-Matic System
Frequency of Update (weekly, monthly, etc.): 
Monthly
Target Type (select from list): 
Breakthrough
Operational Category (If applicable): 
Resolving Issues Faster
Cat2: 
Resolving Issues Faster