Percent of Complaints Initiated On Time

Default
Agency: 
Department of Health Services (DHS)
Metric Definition (Include unit of measurements): 
Percent of Priority A and B complaints investigated within the established time frames (A: 48 hours, B: 10 days)
Algorithm (How is it calculated?): 
# of high priority complaints responded to within timeframes divided by the total # of high priority complaints received
Data Source (System of Record for data): 
ASPEN Data
Frequency of Update (weekly, monthly, etc.): 
Monthly
Target Type (select from list): 
Breakthrough
Operational Category (If applicable): 
Responding Faster
Cat2: 
Responding Faster