Public Complaint
Metric Definition (Include unit of measurements):
metric is measured from when the department receives a public complaint and when: (a) the case is closed as "actionable" or "non actionable"; (b) the matter is referred for administraive action; or (c ) follow up notification is sent to the Complainant and Licensee.
Algorithm (How is it calculated?):
Sum of days saved from when a citizen initiates a complaint to the closure as non-actionable (investigation review) or actionable (initial compliance review)
Data Source (System of Record for data):
hand counts
Frequency of Update (weekly, monthly, etc.):
Monthly
Target Type (select from list):
Breakthrough
Operational Category (If applicable):
Resolving Issues Faster
Cat2:
Resolving Issues Faster
