% of recovery fund claims closed <60 days
Agency:
Metric Definition (Include unit of measurements):
Calendar days for recovery fund claim received to recover fund case closed.
Algorithm (How is it calculated?):
Calendar days from submission of numerically determined claim to case closed for uncontested payouts.
Data Source (System of Record for data):
ROCIMS Data Warehouse
Frequency of Update (weekly, monthly, etc.):
Weekly
Target Type (select from list):
Breakthrough
Operational Category (If applicable):
Increasing Customer Satisfaction
Cat2:
Other Categories
