Welcome to the Government Transformation Office Website
Governor Doug Ducey’s vision is for Arizona to be the number one state to live, work, play, recreate, retire, visit, do business, and get an education. To achieve this vision, Arizona is deploying a professional, results-driven management system to transform the way our State government thinks and does business as one enterprise. State agencies are doing more good for Arizona by tracking and improving their performance each and every day.
School Bus Driver Certifications
The main mission of the DPS Student Transportation Unit is the certification and renewal of school bus drivers. More than 1,290 bus driver certifications are given annually. The process to certify drivers was taking 46 days. Internally it was taking DPS staff 2 hours to process each application.
In an effort to improve efficiencies in the application process, DPS broke the application into two phases, A and B. Applications missing items will no longer be placed into an “open” status, rather they will be set aside and the team will coordinate with the applicant to retrieve the missing documentation. Once the required documents are submitted, the application is considered “received” and the team works to process the application immediately.
In order to obtain a free license, Veterans must provide the Game and Fish Department (GFD) with a Certificate of Disability that was signed off by the Veteran’s Affairs Department or the State’s Arizona Department of Veteran’s Services. During the process improvement review, GFD identified that the online application process was significantly slower than the in-person application process.
The GFD worked directly with the federal and state Veteran departments to decrease the turnaround time. As a result of the improved communication, it now takes an average of 2-3 days to obtain a license, an 82% improvement.
The team identified another bottleneck in the process. The Veteran’s disability certification eligibility form could be downloaded from the VA/DoD website, but not filed. Veterans were also required to have their signatures notarized.
Arizona is changing the way our state government thinks and operates. For Arizona to be the number one state to live, work, play, recreate, retire, visit, do business, and get an education, we expect state agencies to deliver faster, better mission outcomes for the citizens we serve.
We will measure, we will perform, and we will deliver results, which will be showcased on this website.
Governor Doug Ducey's vision is for Arizona to be the number one state to live, work, play, recreate, retire, visit, do business, and get an education. To achieve this vision, Arizona government is changing how it thinks and does business.
For the first time in its history, Arizona government is operating as one cohesive enterprise within a professional, results driven management system. It's a system that focuses on delivering customer value and vital mission outcomes for our citizens.
With the Arizona Management System, every state employee at every level reflects daily on how they perform while always seeking a better way. Employees are learning about tools for data-driven decision-making and disciplined problem solving. And by using these tools they enjoy greater creativity and control in their jobs all while expanding their capacity to do more good for the citizens we serve.
The Arizona Department of Transportation challenged themselves to find opportunities to improve the way they do business. A collaborative team consisting of five utilities and four ADOT districts examined the utility encroachment permit process and looked for ways to make it more efficient. The team created tools that simplified and streamlined the permit process and that allowed the Department to more effectively communicate with utility companies during the process. As a result of implementing a simplified process, the Department was able to reduce the approval time of their permit from 56 days to 21 days.