Visual performance management is one of three core components of the Arizona Management System (the others are problem solving and leader standard behaviors.) Good visual management allows us to:
• Quickly communicate standards and status so teams and management in near real time can see gaps between actual and expected performance as well as deviation from standard work.
• Direct management’s attention to areas that need support to drive improvement.
• Enhance learning in the workplace primarily by making problems visible so they can be solved with countermeasures.
Collectively, these characteristics of good visual management have the practical effect of getting employees involved, excited and engaged in improving their mission performance. This in turn makes their jobs more meaningful to them because they can see how they support the agency mission and contribute to overall success.