Every organization has a culture, and it exists whether we want it to or not. Culture is the shared beliefs, values and practices that both define and distinguish an organization. Unplanned and left to evolve freely over time, organizational culture can become an odd mix of both good and bad habitual behaviors, the tangible evidence of culture.
But we can also create an intentional culture – one we can be proud of, which is exactly what we’re doing by deploying the Arizona Management System (AMS) in our agencies. It’s an intentional culture built upon continuous improvement.
Culture embodies the default mindsets and habitual behaviors that combine to deliver consistent outcomes. These outcomes can be good and bad, too, but either way, they result directly from the way people think about and do their work.