Helping first responders navigate state buildings
Prior to the 911inform implementation, it could be challenging for first responders to navigate through an unfamiliar location at a state agency or know which floor, suite or office to respond to during a call—losing critical time during emergencies.
The 911inform team worked for months to implement a solution to be in compliance with federal law and to make it easier for first responders navigating state buildings. As part of the overall solution, geofencing at select locations was implemented. This means that when a 911 call is placed within a specific geofence, first responders get more accurate information about where an emergency is happening, including building maps and near real-time location updates if the caller is on a mobile device; in addition, onsite personnel from the agency receive notifications and valuable data to immediately assist and coordinate with first responders.
Methods used to achieve this success include problem solving and experimentation, standard work, visual management and Gemba walks.
The reduced response time benefits anyone who calls 911 in affected state agency buildings in Arizona—whether they’re employees or visitors—as well as first responders, who can more easily assist those in need. Twenty-eight locations in Phoenix and Tucson will be geofenced as part of the project, and plans are underway to add additional Department of Economic Security locations with a high civilian presence, as well as three large veterans cemeteries.
“We actually had a 911inform incident today. ...The notification popped up on an email with the geofence but narrowed the incident down to a building that was loading in for an event this weekend. We were able to alert our gate and customer service representation crews so that the fire truck could get in more easily. We also worked with the promoter of the event to try to find the caller. …We are really impressed with how well the geofence worked so we could be on the alert and ready for first responders to get on grounds!”
—Meg Anema, Arizona State Fair