A scorecard is a visual tool used by agencies to manage and measure key agency performance metrics.
AMS Standard Work
State agencies that are currently deploying the full Arizona Management System have been provided an assessment tool that lists core standards for all AMS elements and behaviors to help in measuring progress toward deploying the system. These standards are meant as a guide, and agencies are expected to take ownership in developing their own standard work around each element.
The core standards will continue to evolve as agencies become more proficient in learning to use the system to achieve success and continuously improve. The table below summarizes the AMS as currently prescribed. All cabinet-level agencies are responsible for completing monthly scorecards for key agency metrics and breakthroughs and for conducting monthly business review meetings. The remaining core elements apply once agencies begin to deploy the full system.
Because agencies vary in size and complexity, no deadlines have been set for completing deployment. However, agencies are expected to have a deployment plan in place and consistently work toward achieving completion as specified in the plan.
| AMS Core Elements | ||
| PERFORMANCE MANAGEMENT | PROBLEM SOLVING | LEADER STANDARD BEHAVIOR |
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Scorecards / Business Reviews Breakthroughs Visual Performance Management (Metrics) Standard Work Visual Process Adherence Huddles / Tiered Connectivity Workplace Organization / 5S
|
Basic Problem Solving Intermediate Problem Solving / A3 |
Leader Standard Work One-on-One Coaching Gemba Walk |
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A Breakthrough is an agency breakthrough scorecard metric that:
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Leader Standard Work (LSW) comprises the documented, standardized practices for leaders to promote the primary role of building problem solving muscle at every level of the organization.
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An element of Leader Standard Work, One-on-One (1:1) Coaching is the regular cadence of discussion between managers and staff for the purpose of developing employees and providing regular, structured feedback on performance.
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Gemba is a Japanese concept of continuous improvement designed for enhancing processes and reducing waste. An element of Leader Standard Work, Gemba refers to the place where value is created.
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Visual Performance Management is a technique used in places where information is communicated by using visual signals instead of text or other written instructions. The design is deliberate in allowing quick recognition of the information being communicated to increase efficiency and clarity.
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Workplace Organization is a visual performance management tool that lends order, safety and standardization to work flow, which in turn helps reduce waste and lower costs.
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Problem solving refers to the structured and disciplined approach for finding solutions to problems. All Arizona state employees are expected to use basic problem-solving tools and methods (e.g., 4 Box, 5 Why, fishbone diagram, Pareto chart) in their day-to-day work.
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This form of problem solving is used to resolve and manage more complex issues and projects.
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Brief, structured check-ins conducted by teams at a regularly scheduled time and interval (usually daily or weekly) to assess the team’s performance since the last meeting, surface problems, determine counter measures, and plan the team’s work to be completed by the next meeting.
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Tiered connectivity builds upon the brief daily or weekly huddles by teams using visual management to reflect on performance, identify and solve problems and commit to making adjustments.
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Standard Work is the documented current one best way to perform a process.
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Visual Process Adherence (VPA) is a technique used to quickly see if people doing the work are following standard work – i.e., the documented current one best way to perform a process. VPA indicates if a given process flows as expected by quickly and easily revealing when it is not.
