Transforming Arizona government toward a culture of continuous improvement isn’t about eliminating jobs or reducing agency head counts. It’s really about understanding end user value, identifying problems, improving processes and measuring for results. In many cases, there are too few employees available now to do all the vital mission work that needs to be done in our agencies. But we need to radically change how we see our roles in the mission of Arizona government.
If a current process is found to be wasteful or redundant and no longer adds value from the end user’s perspective, we must be flexible in our ability to help those affected employees and enable them to succeed. Because state government is seen as one cohesive enterprise, agencies will not operate in silos, thus freeing up greater opportunity for employees to be repurposed.
While agencies are not obligated to find roles for employees whose positions have been eliminated because of process streamlining, the State has developed guidelines for offering increased opportunity, time and support for these employees, particularly those who have demonstrated sustained high performance.