Hello, and welcome to our video series on the Arizona Management System – how Arizona is transforming the way our State government...
Office of the Arizona Governor Doug Ducey
Training
The Arizona Management System is based on principles of Lean, and in our series we’ll cover Lean history and core concepts such as defining value from the customer’s perspective and exploring the many types of waste found in our processes. We’ll introduce you to the Plan-Do-Check-Adjust cycle of continuous improvement as well as the many tools Arizona employees have begun using to increase productivity and efficiency.
What we do matters. That’s why we must improve every day. We hope you enjoy these videos and apply their lessons in your day-to-day work.
Governor Doug Ducey's vision is for Arizona to be the number one state to live, work, play, recreate, retire, visit, do business, and...
For the first time in the history of Arizona government, we’re adopting an intentional management system to govern how we do our...
In this segment we’ll define Lean and try to clear up some common misconceptions that surround it.
Lean is a proven set...
Fundamental to understanding Lean is knowing who your customer is. But equally or more important is understanding what the customer...
With Lean, it is very important not only to know who your customer is, but to understand what he or she values.
A core concept to...
Fundamental to understanding Lean is knowing who your customer is. As state employees, we sometimes struggle with the notion that we...
Why Lean – The Customer’s Perspective
If you want to know why Lean is necessary, you could ask a state employee doing...
Let’s talk about why Lean is necessary, and more specifically, why state employees should be excited about what’s in store as we deploy...
In understanding what our customer’s value, it may be helpful to see value through the lens of what gets in the way of efficiency and...
People are the greatest resource any organization has, but too often agencies don’t realize the full potential of the people who work...
AMS Overview
The Arizona Management System is a professional, results-driven management system that is changing the way Arizona government thinks and does business. In this presentation, we’ll introduce you to some basics about the system and direct you to additional resources to learn more.
