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The Arizona Management System is based on principles of Lean, and in our series we’ll cover Lean history and core concepts such as defining value from the customer’s perspective and exploring the many types of waste found in our processes. We’ll introduce you to the Plan-Do-Check-Adjust cycle of continuous improvement as well as the many tools Arizona employees have begun using to increase productivity and efficiency.

 

What we do matters. That’s why we must improve every day. We hope you enjoy these videos and apply their lessons in your day-to-day work. 

 

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An Introduction to Lean

Introduction to Video Series

Hello, and welcome to our video series on the Arizona Management System – how Arizona is transforming the way our State government...

Arizona Management System Intro

Arizona Management System Intro

Governor Doug Ducey's vision is for Arizona to be the number one state to live, work, play, recreate, retire, visit, do business, and...

Lean History

History

For the first time in the history of Arizona government, we’re adopting an intentional management system to govern how we do our...

What Lean Is and Is Not

What Lean Is and Is Not

In this segment we’ll define Lean and try to clear up some common misconceptions that surround it.

 

Lean is a proven set...

Customer Value

Customer Value

Fundamental to understanding Lean is knowing who your customer is. But equally or more important is understanding what the customer...

Customer Value Part Two

Customer Value Part Two

With Lean, it is very important not only to know who your customer is, but to understand what he or she values.

A core concept to...

Knowing your Customer

Knowing your Customer

Fundamental to understanding Lean is knowing who your customer is. As state employees, we sometimes struggle with the notion that we...

Why Lean - The Customers Perspective

Why Lean - The Customers Perspective

Why Lean – The Customer’s Perspective

 

If you want to know why Lean is necessary, you could ask a state employee doing...

Why Lean - What's in it for Me?

Why Lean - What's in it for Me?

Let’s talk about why Lean is necessary, and more specifically, why state employees should be excited about what’s in store as we deploy...

TIMWOOD

TIMWOOD

In understanding what our customer’s value, it may be helpful to see value through the lens of what gets in the way of efficiency and...

Blame

Blame

People are the greatest resource any organization has, but too often agencies don’t realize the full potential of the people who work...

AMS Video For Employees

AMS Video For Employees

Watch the AMS Video for Employees

AMS Overview

The Arizona Management System is a professional, results-driven management system that is changing the way Arizona government thinks and does business. In this presentation, we’ll introduce you to some basics about the system and direct you to additional resources to learn more.

  • AMS Overview

Resources

  • AMS Standard Work
    • Breakthrough Projects
    • Scorecard/Business Review
    • Leader Standard Work
    • One-on-One Coaching
    • Gemba Walk
    • Visual Performance Management
    • Workplace Organization/5S
    • Problem Solving
    • Strategic Plan Deployment
    • Tiered Huddles
    • Standard Work
  • Agency Toolbox
  • Lean Foundations Workshop
  • Training
  • Suggested Reading
  • Efficiency Project Starter Kits
    • Office Supplies
    • Printing Services
    • Postage and Delivery Services
    • Printer Reduction
    • Document Management
  • Frequently Asked Questions
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