Skip to main content

Arizona Management System

0
  • Home
  • About
    • Governor Doug Ducey On Making Government Work
    • The Journey Begins
    • Our Shared Vision
    • AMS in Focus
    • Employee Video Tutorials
      • Introduction to Lean Video Series
      • Arizona Management System
      • History
      • What Lean Is and Is Not
      • Customer Value
      • Customer Value Part Two
      • Knowing your Customer
      • Why Lean - The Customers Perspective
      • Why Lean - What's in it for Me?
      • TIMWOOD
      • Blame
  • Priorities
    • Educational Excellence
    • 21st Century Economy
    • Happy & Healthy Citizens
    • Protecting our Communities
    • Fiscal Responsibility
  • Highlights
    • Tony Bohard Story
    • ADOT Simple 21
    • Dept. of Economic Security, Unemployment Call Center
    • Dept. of Agriculture, Livestock Branding
    • Disabled Veterans Hunt and Fish Combo License
    • School Bus Driver Certifications
    • Newborn Screening
    • Vehicle Emissions Testing
    • Arizona Government Transformation Office Annual Report 2015
  • Resources
    • AMS Standard Work
      • Scorecard/Business Review
      • Breakthrough Projects
      • Leader Standard Work
      • One-on-One Coaching
      • Gemba Walk
      • Visual Performance Management
      • Workplace Organization/5S
      • Basic Problem Solving
      • Intermediate Problem Solving
      • Huddles
      • Tiered Connectivity
      • Standard Work
      • Visual Process Adherence
    • Agency Toolbox
    • Training
    • Suggested Reading
    • Efficiency Project Starter Kits
      • Office Supplies
      • Printing Services
      • Postage and Delivery Services
      • Printer Reduction
      • Document Management
    • Frequently Asked Questions
    • Lean Foundations Workshop
  • Results
Arizona Management System Logo
Office of the Arizona Governor Doug Ducey
Arizona Management System

Main menu

  • Home
  • About
    • Governor Doug Ducey On Making Government Work
    • The Journey Begins
    • Our Shared Vision
    • AMS in Focus
    • Employee Video Tutorials
  • Priorities
  • Highlights
  • Resources
  • Results
  • Home
  • The Role of Leadership in AMS

The Role of Leadership in AMS

Within the discipline of the Arizona Management System - our intentional, results-driven approach to performance, sustainable progress and continuous improvement - the role of leadership looks different than it might be viewed in traditional organizational settings. 

 

In addition to all the things typically expected of leaders, AMS also challenges them to develop people’s problem solving abilities at every level of the organization.

 

The best leaders lead by example. They harness the strengths and skills of staff and enable them to make the most of their abilities to advance their agency mission. They motivate and inspire employees to act, freeing them of fear that blame will surely come to those who surface problems or fail to perform as expected. These need to be seen for what they are: opportunities for improvement. 

 

In our transforming culture, leaders help their employees recognize and accept that it is their individual and collective responsibility to do more good for Arizona, and we do this by understanding customer needs, identifying problems, improving processes and measuring results. When metrics reveal underperformance, we rigorously probe for root causes and work as a team to find viable solutions and adjust processes. This is how Arizona government thinks and does business today.

 

Leaders don’t expect their employees to come armed with solutions to every problem raised. Instead, leaders champion good ideas and coach and mentor employees to become good problem solvers by modeling disciplined problem solving behavior themselves. They encourage staff to never stop asking why and to move past their fear of failure. Fear creates waste, holds back operational excellence, and most important, stands in our way of doing more good for Arizona. 

 

In a culture where there is no blame, prudent risktaking is rewarded, not punished. Why? Because, when successful, prudent risk-taking produces breakthrough results, and learning when unsuccessful. Most decisions are reversible anyway, and it’s better to make a reversible decision than to make no decision at all. (No decision is a decision, too, and it’s always bad!)

 

As we progress in our transformation, our leaders must inspire us all to be bold. Our vital mission for Arizona demands it. 

 

AMS Core Elements

 

To date, the italicized elements shown here have been featured in AMS In Focus.

Resources: 
PDF icon 181003 AMS In Focus-V2-19.pdf
Arizona State Seal
Transformation Report
Find in Google Maps
Map Image

Footer Nav

  • Statewide Policies
  • Site Map