Success Stories

Agencies must submit success stories using the online form. Please do not email your success stories.

 

To submit a success story, please follow the link below and follow the instructions to submit your success report to us for review. You do not need a Google account to use the online Google form. 

 

 

 

At its most basic level, the Arizona Management System provides a disciplined way to track performance against targets on measures that matter most to state agency missions. Where gaps exist between the target and actual performance, agencies engage in disciplined, systematic problem solving to resolve issues and get back on track. We’re doing this in agencies throughout Arizona government, and we’ve begun seeing results – both great and small. Many of these success stories are presented below.

 



Corrections Cuts Inmate Reception Intake Processing Time in Half

Department of Corrections (DOC)
Resolve Faster

PDF icon Corrections Cuts Inmate Reception Intake Processing Time in Half.pdf
Faster Decision-making Reduces Cost and Stress for Homeowners Facing Foreclosure

Department of Housing
Decide Faster

PDF icon Faster Decision-making Reduces Cost and Stress for Homeowners Facing Foreclosure.pdf
State Land Implements Online Recreational Permit Portal for Faster, Better Customer Service

Arizona State Land Department
Improve Customer Service/Satisfaction

PDF icon State Land Implements Online Recreational Permit Portal For Faster, Better Customer Service.pdf
Enhanced Online Service Portal Draws 100,000 Game and Fish Customers

Game and Fish Department (GFD)
Enhance Online Services

PDF icon Enhanced Online Services Portal Draws 100,000 Game and Fish Customers.pdf
Battling Zika with Improved Monitoring and Prevention Services

Department of Health Services (DHS)
Good Government

PDF icon Battling Zika with Improved Monitoring and Prevention Services.pdf
Health Services Ensures On Time Response to Public Complaints

Department of Health Services (DHS)
Resolve Faster

PDF icon Health Services Ensures On Time Response to Public Complaints.pdf
Department of Emergency & Military Affairs Cuts Reimbursement Timeline by 80%

Department of Emergency and Military Affairs (DEMA)
Respond Faster

PDF icon Department of Emergency & Military Affairs Cuts Reimbursement Timeline by 80%.pdf
Arizona CarePortal Project Keeping Families Together

Department of Child Safety (DCS)
Improve Customer Service/Satisfaction

PDF icon Arizona CarePortal Project Keeping Families Together.pdf
Faster Certifications for Tribal Casino Employees

Department of Real Estate (ADRE)
Respond Faster

PDF icon Faster Certificates for Tribal Casino Employees.pdf
Real Estate Saves Time and Improves Internal Processes with Case Management Database Redesign

Department of Real Estate (ADRE)
Respond Faster

PDF icon Real Estate Saves Time and Improves Processes with Case Management Database Redesign.pdf
Real Estate Resolves Compliance Audits 53% Faster

Department of Real Estate (ADRE)
Resolve Faster

PDF icon Real Estate Resolves Compliance Audits 53% Faster.pdf
Reduction in Pre-Construction Wait Times Speeds Construction Projects Along

Department of Administration (ADOA)
Resolve Faster

PDF icon Reduction in Pre-Construction Wait Times Speeds Construction Projects Along.pdf
Insurance Creates Online Portal for Health Care Appeals

Department of Insurance
Enhance Online Services

PDF icon Insurance Creates Online Portal for Health Care Appeals.pdf
More Effective and Efficient Compliance At State Funded Properties

Department of Housing
Improve Customer Service/Satisfaction

PDF icon More Efficient and Effective Compliance at State Funded Properties
More Low-Income Arizona Families Have A Place To Call Home

Department of Housing
Good Government

PDF icon More Low Income Arizona Families Have a Place to Call Home
Arizona Banks Benefit From Lower Regulatory Costs

Department of Financial Institutions (DFI)
Saving Tax Dollars

PDF icon Arizona Banks Benefit from Lower Regulatory Costs.pdf
ADOT Reduces MVD Customer Wait Times by 50%

Department of Transportation (ADOT)
Improve Customer Service/Satisfaction

PDF icon AMS ADOT Reduces MVD Customer Wait Times by 50%.pdf
Arizona Tourism Outperforming National Average in Every Major Performance Indicator

Office of Tourism
Good Government

Binary Data
Arizona Contractor Licenses Now Issued in Days, not Months

Registrar of Contractors
Decide Faster

PDF icon AMS Arizona Contractor Licenses Now Issued in Days, not Months.pdf
Arizona State Parks Goes Paperless

State Parks and Trails
Saving Tax Dollars

PDF icon AMS Arizona State Parks Goes Paperless.pdf
Clearing Red Tape on IGAs Means Faster, Better Local Partnering to Benefit State Parks

State Parks and Trails
Good Government

PDF icon AMS Arizona State Parks Set Record Breaking Revenues and Visitation in 2016.pdf
Arizona State Parks Set Record Breaking Revenues and Visitation in 2016

State Parks and Trails
Good Government

PDF icon AMS Arizona State Parks Set Record Breaking Revenues and Visitation in 2016.pdf
Arizona Hospitals and Nursing Homes Built for Safety with Faster Plan Approvals

Department of Health Services (DHS)
Decide Faster

PDF icon AMS Arizona Hospitals and Nursing Homes Built for Safety.pdf
Disabled Veterans Get Hunting and Fishing Licenses in Days, not Months

Game and Fish Department (GFD)
Decide Faster

PDF icon AMS Disabled Veterans Get Hunting and Fishing Licenses in Days, not Months.pdf
Helping Small Public Water Systems Meet Federal Requirements

Department of Environmental Quality (DEQ)
Resolve Faster

PDF icon AMS Helping Small Public Water Systems Meet Federal Requirements.pdf

 

To limit which projects are displayed, select categories or agencies from the filters below and then click apply.



Department of Child Safety (DCS)

Default

# of Inactive Cases

# of non active cases
Operational Category: Responding Faster

Registrar of Contractors

Default

% of complaints closed <60 days

Calendar days of all complaints from receipt to resolution.
Operational Category: Increasing Customer Satisfaction

Registrar of Contractors

Default

% of new license applications processed <60 days

Calendar days from filing of application to final notification.
Operational Category: Increasing Customer Satisfaction

Registrar of Contractors

Default

% of recovery fund claims closed <60 days

Calendar days for recovery fund claim received to recover fund case closed.
Operational Category: Increasing Customer Satisfaction

Department of Housing

Default

% of rental properties reviewed during the month that are 100% compliant by initial response.

Increase the % of rental properties reviewed during the month that are 100% compliant by initial response.
Operational Category: Increasing First-pass Compliance

Department of Juvenile Corrections (ADJC)

Default

Absolute Discharges

% of paroled youth receiving an absolute discharge
Operational Category: Agency Mission Specific

Department of Insurance

Default

Average calendar days to resolve insurance consumer complaints

Average calendar days to close a consumer request for assistance or investigation from date received to date response sent to consumer.
Operational Category: Resolving Issues Faster

Department of Insurance

Default

Average calendar days to review required property and casualty form filings

Average calendar days to close (approval/denial/withdrawal of) required property/casualty form filing from date received to date decision sent.
Operational Category: Making Decisions Faster

Department of Insurance

Default

Average calendar days to review third-party administrator (TPAs) registration applications

Average calendar days to decide TPA certificate of registration application from date received to date notification of decision sent to applicant or date...
Operational Category: Making Decisions Faster

Department of Economic Security (DES)

Default

AZEIP Direct (IPP) Service Cost per Child ($)

Metric is measured in  dollar amounts paid out to Vendors for services prior to a child having a service plan each month
Operational Category: Agency Mission Specific

Arizona Health Care Cost Containment System (AHCCCS)

Default

Claim discounts lost

Discounts Lost: Dollar amount of the allowed amount of clean claims not paid within 30 days multiplied by .01.
Operational Category: Paying Bills Ontime

Department of Revenue (DOR)

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Customer Phone Call Wait Time

Call wait time in minutes
Operational Category: Responding Faster

Department of Real Estate (ADRE)

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Days to Complete Audits with Violations

Total days between audit initiated to audit completed
Operational Category: Making Decisions Faster

Department of Real Estate (ADRE)

Default

Days to Complete Complaints Requiring Further Investigation

Total days between investigation initiated to investigation completed
Operational Category: Making Decisions Faster

Department of Economic Security (DES)

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DCSS Collections from #deadbeat campaign

Metric is measured by how much money is rec’d monthly from targeted evaders
Operational Category: Agency Mission Specific

Department of Economic Security (DES)

Default

DCSS Number of cases brought into compliance from SSA and WC

Measured by the number of cases in ssa/wc categories paying less than 2-% of their current child support obligation that have been reviewed for next...
Operational Category: Resolving Issues Faster

Department of Economic Security (DES)

Default

DERS # of Job Placements from ReEntry Program Participants

Job Placements recorded in AJC from recently released offenders who participated in the ReEntry Program
Operational Category: Serving More Citizens

Department of Economic Security (DES)

Default

DERS Length of Time to Employment

Determine length of time between sample size of UI claimants that have returned to work and have a staff registration/enrollment.
Operational Category: Responding Faster

Arizona State Lottery

Default

Dollar amount of lottery ticket sales distributed to state beneficiaries

Percent total sales
Operational Category: Agency Mission Specific

Department of Agriculture

Default

Food Deserts

Make contact with existing organizations that serve food desert populations
Operational Category: Serving More Citizens
Displaying 1 - 20 of 70. Show 5 | 10 | 20 | 40 | 60 results per page.