Department of Child Safety (DCS)
Operational Category: Responding Faster
Registrar of Contractors
Calendar days of all complaints from receipt to resolution.
Operational Category: Increasing Customer Satisfaction
Registrar of Contractors
Calendar days from filing of application to final notification.
Operational Category: Increasing Customer Satisfaction
Registrar of Contractors
Calendar days for recovery fund claim received to recover fund case closed.
Operational Category: Increasing Customer Satisfaction
Department of Housing
Increase the % of rental properties reviewed during the month that are 100% compliant by initial response.
Operational Category: Increasing First-pass Compliance
Department of Juvenile Corrections (ADJC)
% of paroled youth receiving an absolute discharge
Operational Category: Agency Mission Specific
Department of Insurance
Average calendar days to close a consumer request for assistance or investigation from date received to date response sent to consumer.
Operational Category: Resolving Issues Faster
Department of Insurance
Average calendar days to close (approval/denial/withdrawal of) required property/casualty form filing from date received to date decision sent.
Operational Category: Making Decisions Faster
Department of Insurance
Average calendar days to decide TPA certificate of registration application from date received to date notification of decision sent to applicant or date...
Operational Category: Making Decisions Faster
Department of Economic Security (DES)
Metric is measured in dollar amounts paid out to Vendors for services prior to a child having a service plan each month
Operational Category: Agency Mission Specific
Arizona Health Care Cost Containment System (AHCCCS)
Discounts Lost: Dollar amount of the allowed amount of clean claims not paid within 30 days multiplied by .01.
Operational Category: Paying Bills Ontime
Department of Revenue (DOR)
Call wait time in minutes
Operational Category: Responding Faster
Department of Real Estate (ADRE)
Total days between audit initiated to audit completed
Operational Category: Making Decisions Faster
Department of Real Estate (ADRE)
Total days between investigation initiated to investigation completed
Operational Category: Making Decisions Faster
Department of Economic Security (DES)
Metric is measured by how much money is rec’d monthly from targeted evaders
Operational Category: Agency Mission Specific
Department of Economic Security (DES)
Measured by the number of cases in ssa/wc categories paying less than 2-% of their current child support obligation that have been reviewed for next...
Operational Category: Resolving Issues Faster
Department of Economic Security (DES)
Job Placements recorded in AJC from recently released offenders who participated in the ReEntry Program
Operational Category: Serving More Citizens
Department of Economic Security (DES)
Determine length of time between sample size of UI claimants that have returned to work and have a staff registration/enrollment.
Operational Category: Responding Faster
Arizona State Lottery
Operational Category: Agency Mission Specific
Department of Agriculture
Make contact with existing organizations that serve food desert populations
Operational Category: Serving More Citizens