Success Stories

Agencies must submit success stories using the online form. Please do not email your success stories.

 

To submit a success story, please follow the link below and follow the instructions to submit your success report to us for review. You do not need a Google account to use the online Google form. 

 

 

 

At its most basic level, the Arizona Management System provides a disciplined way to track performance against targets on measures that matter most to state agency missions. Where gaps exist between the target and actual performance, agencies engage in disciplined, systematic problem solving to resolve issues and get back on track. We’re doing this in agencies throughout Arizona government, and we’ve begun seeing results – both great and small. Many of these success stories are presented below.

 



ADEQ Adds Thousands of Stream Miles for Water Quality Assessment

Department of Environmental Quality (DEQ)
Good Government

PDF icon AMS ADEQ Adds Thousands of Stream Miles for Water Quality Assessment.pdf
Child Safety Reduces Hotline Wait Times to Less Than 30 Seconds

Department of Child Safety (DCS)
Respond Faster

PDF icon AMS Child Safety Reduces Hotline Wait Times to Less Than 30 Seconds.pdf
Child Safety Reduces Investigative Case Load per Worker

Department of Child Safety (DCS)
Resolve Faster

PDF icon AMS Child Safety Reduces Investigative Case Load per Worker.pdf
Copier & Printer Inventory Reduction

Department of Administration (ADOA)
Saving Tax Dollars

PDF icon AMS Copier & Printer Inventory Reduction.pdf
Reducing the Pre-Construction Wait Time

Department of Administration (ADOA)
Decide Faster

PDF icon AMS Reducing the Pre-Construction Wait Time.pdf
Creating Jobs and Local Economic Reinvestment through Historic Preservations

State Parks and Trails
Good Government

PDF icon AMS Creating Jobs and Local Economic Reinvestment through Historic Preservations.pdf
With Smart Marketing, Arizona Lottery Reaps Great Returns for State

Arizona State Lottery
Good Government

PDF icon AMS With Smart Marketing, Arizona Lottery Reaps Great Returns for State.pdf
Online Payment Option Now Available for Captive Insurers

Department of Insurance
Enhance Online Services

PDF icon AMS Online Payment Option Now Available.pdf
Real Estate Implements Digital File Sharing with Attorney General’s Office

Department of Real Estate (ADRE)
Good Government

PDF icon AMS Real Estate Implements Digital File Sharing with Attorney General’s Office.pdf
Resolving Construction Contractor Complaints Faster

Registrar of Contractors
Respond Faster

PDF icon AMS Resolving Construction Contractor Complaints Faster.pdf
Merger Results in Cost Savings and Faster Licensing Lead Times for Arizona Appraisers

Department of Financial Institutions (DFI)
Saving Tax Dollars

PDF icon AMS Merger Results in Cost Savings and Faster Licensing Lead Times for Arizona Appraisers.pdf
Forest Fuel Break Project Overcomes Decades Long Obstacles to Protect Prescott

Department of Forestry and Fire Management (DFFM)
Good Government

PDF icon AMS Forest Fuel Break Project Overcomes Decades Long Obstacles to Protect Prescott.pdf
Highway Patrol Deploys Improved Time Tracking, Saving Estimated 15,000 Hours a Year

Department of Public Safety (DPS)
Saving Tax Dollars

PDF icon AMS Highway Patrol Deploys Improved Time Tracking, Saving Estimated 15,000 Hours a Year.pdf
Achieving Better Outcomes with Released Young Offenders

Department of Juvenile Corrections (ADJC)
Good Government

PDF icon AMS Achieving Better Outcomes with Released Young Offenders.pdf
Online Data Reporting Allows One Day Turnaround, Protecting Arizona Groundwater

Department of Environmental Quality (DEQ)
Enhance Online Services

PDF icon AMS Online Data Reporting Allows One Day Turnaround, Protecting Arizona Groundwater.pdf
Healthy Families-Healthy Youth Pilot Helps Keep Kids Drug Free Through Critical Year

Governors Office of Youth Faith and Family (GOYFF)
Good Government

PDF icon AMS Healthy Families-Healthy Youth Pilot Helps Keep Kids Drug Free Through Critical Year.pdf
Check Routing Log Ensures Tighter Financial Controls at Water Resources

Arizona Department of Water Resources (ADWR)
Good Government

PDF icon AMS Check Routing Log Ensures Tighter.pdf
Fulfilling Hydrologic Survey Report Requests Faster via the Web

Arizona Department of Water Resources (ADWR)
Enhance Online Services

PDF icon AMS Fulfilling Hydrologic Survey Report Requests.pdf
Ensuring Safety of Water Resources Field Staff with Standard Daily Check-ins

Arizona Department of Water Resources (ADWR)
Good Government

PDF icon AMS Ensuring Safety of Water Resources Field Staff with Standard Daily Check-ins.pdf
Screening, Intervention and Referrals Program Targets Arizona Substance Abuse

Governors Office of Youth Faith and Family (GOYFF)
Good Government

PDF icon AMS Screening, Intervention and Referrals Program.pdf
Arizona CarePortal Project Keeping Families Together

Governors Office of Youth Faith and Family (GOYFF)
Enhance Online Services

PDF icon AMS Arizona CarePortal Project Keeping Families Together.pdf
Game and Fish Off Highway Vehicle Decal Renewals Go Digital

Game and Fish Department (GFD)
Improve Customer Service/Satisfaction

PDF icon AMS Game and Fish Off Highway Vehicle Decal Renewals Go Digital.pdf
Insourcing Highway Logo Signs Brings Bonus Business Profit Plus State Revenue

Department of Transportation (ADOT)
Good Government

PDF icon AMS Insourcing Highway Logo Signs Brings Bonus Business Profit Plus State Revenue.pdf
Faster, More Predictable International Port of Entry Inspections

Department of Transportation (ADOT)
Good Government

PDF icon AMS Faster, More Predictable International Port of Entry Inspections.pdf
Eliminating Unnecessary, Burdensome Requirement for Surplus Lines Insurers

Department of Insurance
Improve Customer Service/Satisfaction

PDF icon Eliminating Unnecessary, Burdensome Requirement for Surplus Lines Insurers.pdf

 

To limit which projects are displayed, select categories or agencies from the filters below and then click apply.



Department of Gaming

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Gaming Device Compliance Software Install/Upgrade Certification Lead Time

# of days from Tribal notification of software install/upgrade to certification report
Operational Category: Making Decisions Faster

Department of Housing

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Hardest Hit Fund (HHF) dollars provided for down payment assistance (DPA).

Increase monthly HHF dollars provided for DPA from 4.8M in FY16 (annualized 19.2M FY16) to 40M FY17.
Operational Category: Serving More Citizens

Department of Economic Security (DES)

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HRA Average days to hire for open positions in DES (calendar)

Total cycle time is average number of days to fill open positions for week ending X
Operational Category: Making Decisions Faster

Department of Administration (ADOA)

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HRD Recruitment Miledeep

Reduce the number of days from posting of position to Day 1 onboarding.
Operational Category: Making Decisions Faster

Department of Public Safety (DPS)

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Improve DNA processing times in the crime lab

Total elapsed time from receipt of submission and delivery of result.
Operational Category: Responding Faster

Department of Financial Institutions (DFI)

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License Lead Time - Collection Agency License Application (days)

Total elapsed time (in days) from receipt to issuance of a new Collection Agency license application
Operational Category: Making Decisions Faster

Department of Liquor Licenses and Control (DLLC)

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Licensing Application-Series 10

metric is measured from when the application is accepted to decision
Operational Category: Making Decisions Faster

Department of Liquor Licenses and Control (DLLC)

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Licensing Application-Series 6

metric is measured from when the application is accepted to decision
Operational Category: Making Decisions Faster

Department of Liquor Licenses and Control (DLLC)

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Licensing Application-Series 7

metric is measured from when the application is accepted to decision
Operational Category: Making Decisions Faster

Department of Liquor Licenses and Control (DLLC)

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Licensing Application-Series 9

metric is measured from when the application is accepted to decision
Operational Category: Making Decisions Faster

Industrial Commission (ICA)

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Loss of Earning Capacity (LEC) Award

Reduce decision time for LEC Awards from 95 days to 46 days (51% reduction).
Operational Category: Making Decisions Faster

Department of Corrections (DOC)

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Major Program Completion by High Target Inmates

% - percent of high target inmates completing a major program prior to release; high target inmates are defined as Intervention Level 4 or 5; High risk to...
Operational Category: Agency Mission Specific

Office of Tourism

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Marketing & Advertising Effectiveness ROI of $$ spent on advertising - ANNUAL v. state tax generated

No A3
Operational Category: Agency Mission Specific

Department of Health Services (DHS)

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Medical Licensing Application Processing Time

Time in days from when customer submits application to notification of permit decision
Operational Category: Making Decisions Faster

Department of Transportation (ADOT)

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MVD Office Wait Time

Total minutes Customer spends in MVD Office
Operational Category: Resolving Issues Faster

Department of Environmental Quality (DEQ)

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No. of SIPs Overdue

The number of State Implementation Plans (SIPs) that have exceeded the due date to the US EPA.
Operational Category: Agency Mission Specific

Department of Environmental Quality (DEQ)

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No. of VESP Participation

An organization is considered a participant once ADEQ determines the organization meets entry requirements.
Operational Category: Agency Mission Specific

Department of Housing

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Number of days from receipt of foreclosure assistance application to application decision.

Decrease # of days from receipt of foreclosure assistance application to application decision.
Operational Category: Making Decisions Faster

Game and Fish Department (GFD)

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Number of Portal accounts

Increase the number of Portal accounts that are created from 60,000 to 100,000
Operational Category: Agency Mission Specific

Department of Agriculture

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Online License Applications

To increase the amount of applications and renewals online from 20 to 78 by June 30, 2017.
Operational Category: Increasing Customer Satisfaction
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