Success Stories

Agencies must submit success stories using the online form. Please do not email your success stories.

 

To submit a success story, please follow the link below and follow the instructions to submit your success report to us for review. You do not need a Google account to use the online Google form. 

 

 

 

At its most basic level, the Arizona Management System provides a disciplined way to track performance against targets on measures that matter most to state agency missions. Where gaps exist between the target and actual performance, agencies engage in disciplined, systematic problem solving to resolve issues and get back on track. We’re doing this in agencies throughout Arizona government, and we’ve begun seeing results – both great and small. Many of these success stories are presented below.

 



Online Training Now Available Saving Time and Money

Department of Administration (ADOA)
Improve Customer Service/Satisfaction

PDF icon AMS Online Training Now Available Saving Time and Money.pdf
Online Reporting Means Faster Wastewater Treatment Plant Compliance

Department of Environmental Quality (DEQ)
Enhance Online Services

PDF icon AMS Online Reporting Means Faster Wastewater Treatment Plant Compliance.pdf
Online Permitting Benefits Air Quality and Rock Products Industry

Department of Environmental Quality (DEQ)
Enhance Online Services

PDF icon AMS Online Permitting Benefits Air Quality and Rock Products Industry.pdf
Online Auction of Surplus Vehicles Eliminates Unnecessary Towing Costs

Department of Administration (ADOA)
Enhance Online Services

PDF icon AMS Online Auction of Surplus Vehicles Eliminates Unnecessary Towing Costs.pdf
Office Space Consolidation Saves State $600K in Annual Rent Expense

Department of Environmental Quality (DEQ)
Saving Tax Dollars

PDF icon AMS Office Space Consolidation Saves State $600K in Annual Rent Expense.pdf
Newly Negotiated Tech Contracts Deliver Higher Value

Department of Administration (ADOA)
Saving Tax Dollars

PDF icon AMS Newly Negotiated Tech Contracts Deliver Higher Value.pdf
New Prison Commissary Services Contract Brings Jobs to AZ and Inmates

Department of Corrections (DOC)
Good Government

Binary Data
More Arizona Children Are Leaving Foster Care Than Entering

Department of Child Safety (DCS)
Decide Faster

PDF icon AMS More Arizona Children Are Leaving Foster Care Than Entering.pdf
Liquor Control Processes Winery License Applications in 15 minutes with Online Service

Department of Liquor Licenses and Control (DLLC)
Enhance Online Services

PDF icon AMS Liquor Control Processes Winery License Applications.pdf
Inmate Work Program Partnerships Support Economy and Reduce Recidivism

Department of Corrections (DOC)
Good Government

Binary Data
Industrial Commission Streamlines Correspondence for Faster, Better Service

Industrial Commission (ICA)
Improve Customer Service/Satisfaction

PDF icon AMS Industrial Commission Streamlines Correspondence for Faster, Better Service.pdf
Industrial Commission Eliminates Backlog of Workers’ Comp Claims Requiring a Hearing

Industrial Commission (ICA)
Decide Faster

PDF icon AMS Industrial Commission Eliminates Backlog of Workers’ Comp Claims Requiring a Hearing.pdf
Improving Workplace Safety through Collaboration, Not Enforcement

Industrial Commission (ICA)
Improve Customer Service/Satisfaction

Binary Data
Improved Hiring Process Saves Money and Gets Right People on Board Faster

Department of Administration (ADOA)
Decide Faster

PDF icon AMS Improved Hiring Process Saves Money and Gets Right People.pdf
Improved Customer Service Benefits Lake Havasu City Boaters

Game and Fish Department (GFD)
Improve Customer Service/Satisfaction

PDF icon AMS Improved Customer Service Benefits Lake Havasu City Boaters.pdf
Improved Compliance Assistance Draws 30% Fewer Violations for Drinking Water Systems

Department of Environmental Quality (DEQ)
Good Government

PDF icon AMS Improved Compliance Assistance Draws 30 percent Fewer Violations.pdf
Homeland Security Cuts First Responder Reimbursements Timeline by 66%

Department of Homeland Security (ADHS)
Decide Faster

PDF icon AMS Homeland Security Cuts First Responder Reimbursements Timeline.pdf
Home Builders Deliver New Communities Faster with Real Estate’s Online Services

Department of Real Estate (ADRE)
Enhance Online Services

PDF icon AMS Home Builders Deliver New Communities Faster.pdf
Gaming Reduces Slot Machine Certification Lead Time by 54%

Department of Gaming
Decide Faster

PDF icon AMS Gaming Reduces Slot Machine Certification.pdf
Gaming Eliminates Backlog of 4,200 Certification Renewals for Casino Employees

Department of Gaming
Decide Faster

PDF icon AMS Gaming Eliminates Backlog of 4,200 Certification Renewals for Casino Employees.pdf
Faster Licensing for Assisted Living Providers Means More Choices for Residential Care

Department of Health Services (DHS)
Decide Faster

PDF icon AMS Faster Licensing for Assisted Living Providers Means More Choices.pdf
Enhanced Website Features Benefit Tens of Thousands of Arizona Real Estate Professionals

Department of Real Estate (ADRE)
Improve Customer Service/Satisfaction

PDF icon AMS Enhanced Website Features Benefit Tens of Thousands.pdf
Enhanced Data Protection Eliminates Critical Security Gaps

Department of Administration (ADOA)
Saving Tax Dollars

PDF icon AMS Enhanced Data Protection Eliminates.pdf
Doctor on Demand Virtual Office Visits Save State Employees Time and Money

Department of Administration (ADOA)
Improve Customer Service/Satisfaction

PDF icon AMS Doctor on Demand Virtual Office Visits Save State Employees.pdf
Diamond Template Saves ADOT Thousands of Dollars

Department of Transportation (ADOT)
Saving Tax Dollars

PDF icon AMS Diamond Template Saves ADOT Thousands of Dollars.pdf

 

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Department of Veterans' Service

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State Veteran Home(s) Customer Service Quality (Breakthrough, sustain)

Monthly Surveys are conducted by a third party contractor for Veteran Homes. There are 15 measures included in the survey. ADVS metric is the % of the 15...
Operational Category: Increasing Customer Satisfaction

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State Veteran Home(s) Quality Care (Breakthrough, sustain)

Quality of Care monitoring measures from Facilities Certification and Survey Provider Enhanced Reports (CASPER). The top 10% of facilities Nationally achieve a...
Operational Category: Increasing Customer Satisfaction

Governor's Office of Highway Safety (GOHS)

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Statewide Traffic Fatalities

Breakthrough Metric: # of traffic fatalities occurring statewide as reported by the ADOT ALISS system.
Operational Category: Agency Mission Specific

Arizona Health Care Cost Containment System (AHCCCS)

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Supplemental drug rebates received

Total fund dollars for supplemental drug rebates received each month
Operational Category: Agency Mission Specific

Game and Fish Department (GFD)

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Time between draw application deadline and draw results notification

Reduce the number of days from draw application deadline until draw results notification
Operational Category: Making Decisions Faster

Department of Environmental Quality (DEQ)

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Time to Implement Remedy (Years)

The time, expressed in years, between when a contaminated site is initially identified until when actual remediation begins.
Operational Category: Agency Mission Specific

Department of Emergency and Military Affairs (DEMA)

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To fund those identified unfunded requirements for which there is no state or federal funding available (Respond Faster)

Increase the private/public partnership customer base for Ordnance Operations at Camp Navajo by addressing the legal and statury hurdles regarding land use at...
Operational Category: Serving More Citizens

Department of Child Safety (DCS)

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Total # of open DCS reports

Cumulative Open reports
Operational Category: Resolving Issues Faster

Department of Child Safety (DCS)

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Total Number of Children in Out-of-Home Care

Children in out-of-home care
Operational Category: Resolving Issues Faster

State Parks and Trails

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Visitation

Attract Visitors, Serve more Citizens Measure # of total visitors at the Parks
Operational Category: Serving More Citizens
Displaying 61 - 70 of 70. Show 5 | 10 | 20 | 40 | 60 results per page.