Department of Child Safety (DCS)
Operational Category: Responding Faster
Registrar of Contractors
Calendar days of all complaints from receipt to resolution.
Operational Category: Increasing Customer Satisfaction
Registrar of Contractors
Calendar days from filing of application to final notification.
Operational Category: Increasing Customer Satisfaction
Registrar of Contractors
Calendar days for recovery fund claim received to recover fund case closed.
Operational Category: Increasing Customer Satisfaction
Department of Housing
Increase the % of rental properties reviewed during the month that are 100% compliant by initial response.
Operational Category: Increasing First-pass Compliance
Department of Juvenile Corrections (ADJC)
% of paroled youth receiving an absolute discharge
Operational Category: Agency Mission Specific
Department of Insurance
Average calendar days to close a consumer request for assistance or investigation from date received to date response sent to consumer.
Operational Category: Resolving Issues Faster
Department of Insurance
Average calendar days to close (approval/denial/withdrawal of) required property/casualty form filing from date received to date decision sent.
Operational Category: Making Decisions Faster
Department of Insurance
Average calendar days to decide TPA certificate of registration application from date received to date notification of decision sent to applicant or date...
Operational Category: Making Decisions Faster
Department of Economic Security (DES)
Metric is measured in dollar amounts paid out to Vendors for services prior to a child having a service plan each month
Operational Category: Agency Mission Specific
Arizona Health Care Cost Containment System (AHCCCS)
Discounts Lost: Dollar amount of the allowed amount of clean claims not paid within 30 days multiplied by .01.
Operational Category: Paying Bills Ontime
Department of Revenue (DOR)
Call wait time in minutes
Operational Category: Responding Faster
Department of Real Estate (ADRE)
Total days between audit initiated to audit completed
Operational Category: Making Decisions Faster
Department of Real Estate (ADRE)
Total days between investigation initiated to investigation completed
Operational Category: Making Decisions Faster
Department of Economic Security (DES)
Metric is measured by how much money is rec’d monthly from targeted evaders
Operational Category: Agency Mission Specific
Department of Economic Security (DES)
Measured by the number of cases in ssa/wc categories paying less than 2-% of their current child support obligation that have been reviewed for next...
Operational Category: Resolving Issues Faster
Department of Economic Security (DES)
Job Placements recorded in AJC from recently released offenders who participated in the ReEntry Program
Operational Category: Serving More Citizens
Department of Economic Security (DES)
Determine length of time between sample size of UI claimants that have returned to work and have a staff registration/enrollment.
Operational Category: Responding Faster
Arizona State Lottery
Operational Category: Agency Mission Specific
Department of Agriculture
Make contact with existing organizations that serve food desert populations
Operational Category: Serving More Citizens
Department of Gaming
# of days from Tribal notification of software install/upgrade to certification report
Operational Category: Making Decisions Faster
Department of Housing
Increase monthly HHF dollars provided for DPA from 4.8M in FY16 (annualized 19.2M FY16) to 40M FY17.
Operational Category: Serving More Citizens
Department of Economic Security (DES)
Total cycle time is average number of days to fill open positions for week ending X
Operational Category: Making Decisions Faster
Department of Administration (ADOA)
Reduce the number of days from posting of position to Day 1 onboarding.
Operational Category: Making Decisions Faster
Department of Public Safety (DPS)
Total elapsed time from receipt of submission and delivery of result.
Operational Category: Responding Faster
Department of Financial Institutions (DFI)
Total elapsed time (in days) from receipt to issuance of a new Collection Agency license application
Operational Category: Making Decisions Faster
Department of Liquor Licenses and Control (DLLC)
metric is measured from when the application is accepted to decision
Operational Category: Making Decisions Faster
Department of Liquor Licenses and Control (DLLC)
metric is measured from when the application is accepted to decision
Operational Category: Making Decisions Faster
Department of Liquor Licenses and Control (DLLC)
metric is measured from when the application is accepted to decision
Operational Category: Making Decisions Faster
Department of Liquor Licenses and Control (DLLC)
metric is measured from when the application is accepted to decision
Operational Category: Making Decisions Faster
Industrial Commission (ICA)
Reduce decision time for LEC Awards from 95 days to 46 days (51% reduction).
Operational Category: Making Decisions Faster
Department of Corrections (DOC)
% - percent of high target inmates completing a major program prior to release; high target inmates are defined as Intervention Level 4 or 5; High risk to...
Operational Category: Agency Mission Specific
Office of Tourism
Operational Category: Agency Mission Specific
Department of Health Services (DHS)
Time in days from when customer submits application to notification of permit decision
Operational Category: Making Decisions Faster
Department of Transportation (ADOT)
Total minutes Customer spends in MVD Office
Operational Category: Resolving Issues Faster
Department of Environmental Quality (DEQ)
The number of State Implementation Plans (SIPs) that have exceeded the due date to the US EPA.
Operational Category: Agency Mission Specific
Department of Environmental Quality (DEQ)
An organization is considered a participant once ADEQ determines the organization meets entry requirements.
Operational Category: Agency Mission Specific
Department of Housing
Decrease # of days from receipt of foreclosure assistance application to application decision.
Operational Category: Making Decisions Faster
Game and Fish Department (GFD)
Increase the number of Portal accounts that are created from 60,000 to 100,000
Operational Category: Agency Mission Specific
Department of Agriculture
To increase the amount of applications and renewals online from 20 to 78 by June 30, 2017.
Operational Category: Increasing Customer Satisfaction