Success Stories

Agencies must submit success stories using the online form. Please do not email your success stories.

 

To submit a success story, please follow the link below and follow the instructions to submit your success report to us for review. You do not need a Google account to use the online Google form. 

 

 

 

At its most basic level, the Arizona Management System provides a disciplined way to track performance against targets on measures that matter most to state agency missions. Where gaps exist between the target and actual performance, agencies engage in disciplined, systematic problem solving to resolve issues and get back on track. We’re doing this in agencies throughout Arizona government, and we’ve begun seeing results – both great and small. Many of these success stories are presented below.

 



Faster Reviews Yield More Market Choices for Arizona Insurance Consumers

Department of Insurance
Decide Faster

PDF icon Faster Reviews Yield More Market Choices for Arizona Insurance Customers.pdf
Manufactured Housing Inspection Reports Now Submitted Electronically from the Field

Department of Housing
Improve Customer Service/Satisfaction

PDF icon AMS Manufactured Housing Inspection Reports Now Submitted Electronically from the Field.pdf
Millions of Dollars Reach AZ Home Buyers with Better Down Payment Assistance

Department of Housing
Decide Faster

PDF icon AMS Millions of Dollars Reach AZ Home Buyers with Better Down payment Assistance.pdf
ADOT Uses Facial Recognition Software to Catch Criminals

Department of Transportation (ADOT)
Good Government

PDF icon AMS ADOT Uses Facial Recognition Software.pdf
ADOT Makes Engineering Plans Available Online

Department of Transportation (ADOT)
Enhance Online Services

PDF icon AMS ADOT Makes Engineering Plans Available Online.pdf
Arizona’s Self-Insured Businesses Benefit from Faster Renewals

Industrial Commission (ICA)
Decide Faster

PDF icon AMS Arizona’s Self-Insured Businesses Benefit.pdf
Gaming Reduces Vendor Certification Lead Time by 81%

Department of Gaming
Decide Faster

PDF icon AMS Gaming Reduces Vendor Certification.pdf
Reducing Errors, Veterans’ Services Increases Veteran Compensation by $9M in 2016

Department of Veterans' Service
Resolve Faster

PDF icon AMS Reducing Errors, Veterans’ Services Increases.pdf
Paying Bills Faster Helps Arizona’s Economy

Department of Veterans' Service
Decide Faster

PDF icon AMS Paying Bills Faster Helps Arizona’s Economy.pdf
Veterans’ Services Fast Tracks Nurse Recruitment for Quality Care

Department of Veterans' Service
Decide Faster

PDF icon AMS Veterans’ Services Fast Tracks Nurse Recruitment.pdf
Real Estate Achieves Breakthrough Goal Resolving Public Complaints 34% Faster

Department of Real Estate (ADRE)
Resolve Faster

PDF icon AMS Real Estate Achieves Breakthrough Goal Resolving Public Complaints 34% Faster.pdf
Real Estate Migrates IT Infrastructure to the Cloud for Enhanced Security and Cost Savings

Department of Real Estate (ADRE)
Good Government

PDF icon AMS Real Estate Migrates IT Infrastructure to the Cloud for Enhanced Security and Cost Savings.pdf
Real Estate Goes Paperless with Enhanced Customer Service and Cost Savings

Department of Real Estate (ADRE)
Good Government

PDF icon AMS Real Estate Goes Paperless with Enhanced Customer Service and Cost Savings.pdf
Tourism Office Touts Arizona to Lure Overseas Travelers

Office of Tourism
Good Government

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State Procurement Efficiencies Achieve $40M Annually in Reduced Contract Rates

Department of Administration (ADOA)
Saving Tax Dollars

PDF icon AMS State Procurement Efficiencies Achieve $40M Annually.pdf
State Parks Consolidates Vendor Services for Enhanced Customer Experience

State Parks and Trails
Improve Customer Service/Satisfaction

PDF icon AMS State Parks Consolidates Vendor Services for Enhanced Customer Experience.pdf
Simple Checklist Results in 75% Improvement in Properly Submitted Wage Claim Forms

Industrial Commission (ICA)
Decide Faster

PDF icon AMS Simple Checklist Results in 75 percent Improvement in Properly Submitted Wage Claim Forms.pdf
Saving Millions by Outsourcing Workers’ Compensation

Department of Administration (ADOA)
Saving Tax Dollars

PDF icon AMS Saving Millions by Outsourcing Workers’ Compensation.pdf
Safer Groundwater Results from New Underground Storage Tank Program

Department of Environmental Quality (DEQ)
Good Government

PDF icon AMS Safer Groundwater Results from New Underground Storage Tank Program.pdf
Roofing Program Saves Tax Dollars While Inmates Learn Hands-on Skills

Department of Corrections (DOC)
Good Government

Binary Data
Revenue Sets Record for Unclaimed Property Returns

Department of Revenue (DOR)
Good Government

PDF icon AMS Revenue Sets Record for Unclaimed Property Returns.pdf
Resolving Liquor Complaints Faster

Department of Liquor Licenses and Control (DLLC)
Resolve Faster

PDF icon AMS Resolving Liquor Complaints Faster.pdf
Reduction in Size and Costs of ADOA Fleet Saves Significant Costs

Department of Administration (ADOA)
Saving Tax Dollars

PDF icon AMS Reduction in Size and Costs of ADOA Fleet Saves Significant Costs.pdf
Preventive Maintenance Reduces Electrical Usage

Department of Administration (ADOA)
Saving Tax Dollars

PDF icon AMS Preventive Maintenance Reduces Electrical Usage.pdf
Overtime Hours Reduced by 80% in Tucson MVD Offices

Department of Transportation (ADOT)
Good Government

PDF icon AMS Overtime Hours Reduced by 80 percent in Tucson MVD Offices.pdf

 

To limit which projects are displayed, select categories or agencies from the filters below and then click apply.



Arizona Health Care Cost Containment System (AHCCCS)

Default

Claim discounts lost

Discounts Lost: Dollar amount of the allowed amount of clean claims not paid within 30 days multiplied by .01.
Operational Category: Paying Bills Ontime

Department of Revenue (DOR)

Default

Customer Phone Call Wait Time

Call wait time in minutes
Operational Category: Responding Faster

Department of Real Estate (ADRE)

Default

Days to Complete Audits with Violations

Total days between audit initiated to audit completed
Operational Category: Making Decisions Faster

Department of Real Estate (ADRE)

Default

Days to Complete Complaints Requiring Further Investigation

Total days between investigation initiated to investigation completed
Operational Category: Making Decisions Faster

Department of Economic Security (DES)

Default

DCSS Collections from #deadbeat campaign

Metric is measured by how much money is rec’d monthly from targeted evaders
Operational Category: Agency Mission Specific
Displaying 11 - 15 of 70. Show 5 | 10 | 20 | 40 | 60 results per page.