Department of Child Safety (DCS)
Operational Category: Responding Faster
Registrar of Contractors
Calendar days of all complaints from receipt to resolution.
Operational Category: Increasing Customer Satisfaction
Registrar of Contractors
Calendar days from filing of application to final notification.
Operational Category: Increasing Customer Satisfaction
Registrar of Contractors
Calendar days for recovery fund claim received to recover fund case closed.
Operational Category: Increasing Customer Satisfaction
Department of Housing
Increase the % of rental properties reviewed during the month that are 100% compliant by initial response.
Operational Category: Increasing First-pass Compliance
Department of Juvenile Corrections (ADJC)
% of paroled youth receiving an absolute discharge
Operational Category: Agency Mission Specific
Department of Insurance
Average calendar days to close a consumer request for assistance or investigation from date received to date response sent to consumer.
Operational Category: Resolving Issues Faster
Department of Insurance
Average calendar days to close (approval/denial/withdrawal of) required property/casualty form filing from date received to date decision sent.
Operational Category: Making Decisions Faster
Department of Insurance
Average calendar days to decide TPA certificate of registration application from date received to date notification of decision sent to applicant or date...
Operational Category: Making Decisions Faster
Department of Economic Security (DES)
Metric is measured in dollar amounts paid out to Vendors for services prior to a child having a service plan each month
Operational Category: Agency Mission Specific
Arizona Health Care Cost Containment System (AHCCCS)
Discounts Lost: Dollar amount of the allowed amount of clean claims not paid within 30 days multiplied by .01.
Operational Category: Paying Bills Ontime
Department of Revenue (DOR)
Call wait time in minutes
Operational Category: Responding Faster
Department of Real Estate (ADRE)
Total days between audit initiated to audit completed
Operational Category: Making Decisions Faster
Department of Real Estate (ADRE)
Total days between investigation initiated to investigation completed
Operational Category: Making Decisions Faster
Department of Economic Security (DES)
Metric is measured by how much money is rec’d monthly from targeted evaders
Operational Category: Agency Mission Specific
Department of Economic Security (DES)
Measured by the number of cases in ssa/wc categories paying less than 2-% of their current child support obligation that have been reviewed for next...
Operational Category: Resolving Issues Faster
Department of Economic Security (DES)
Job Placements recorded in AJC from recently released offenders who participated in the ReEntry Program
Operational Category: Serving More Citizens
Department of Economic Security (DES)
Determine length of time between sample size of UI claimants that have returned to work and have a staff registration/enrollment.
Operational Category: Responding Faster
Arizona State Lottery
Operational Category: Agency Mission Specific
Department of Agriculture
Make contact with existing organizations that serve food desert populations
Operational Category: Serving More Citizens
Department of Gaming
# of days from Tribal notification of software install/upgrade to certification report
Operational Category: Making Decisions Faster
Department of Housing
Increase monthly HHF dollars provided for DPA from 4.8M in FY16 (annualized 19.2M FY16) to 40M FY17.
Operational Category: Serving More Citizens
Department of Economic Security (DES)
Total cycle time is average number of days to fill open positions for week ending X
Operational Category: Making Decisions Faster
Department of Administration (ADOA)
Reduce the number of days from posting of position to Day 1 onboarding.
Operational Category: Making Decisions Faster
Department of Public Safety (DPS)
Total elapsed time from receipt of submission and delivery of result.
Operational Category: Responding Faster
Department of Financial Institutions (DFI)
Total elapsed time (in days) from receipt to issuance of a new Collection Agency license application
Operational Category: Making Decisions Faster
Department of Liquor Licenses and Control (DLLC)
metric is measured from when the application is accepted to decision
Operational Category: Making Decisions Faster
Department of Liquor Licenses and Control (DLLC)
metric is measured from when the application is accepted to decision
Operational Category: Making Decisions Faster
Department of Liquor Licenses and Control (DLLC)
metric is measured from when the application is accepted to decision
Operational Category: Making Decisions Faster
Department of Liquor Licenses and Control (DLLC)
metric is measured from when the application is accepted to decision
Operational Category: Making Decisions Faster
Industrial Commission (ICA)
Reduce decision time for LEC Awards from 95 days to 46 days (51% reduction).
Operational Category: Making Decisions Faster
Department of Corrections (DOC)
% - percent of high target inmates completing a major program prior to release; high target inmates are defined as Intervention Level 4 or 5; High risk to...
Operational Category: Agency Mission Specific
Office of Tourism
Operational Category: Agency Mission Specific
Department of Health Services (DHS)
Time in days from when customer submits application to notification of permit decision
Operational Category: Making Decisions Faster
Department of Transportation (ADOT)
Total minutes Customer spends in MVD Office
Operational Category: Resolving Issues Faster
Department of Environmental Quality (DEQ)
The number of State Implementation Plans (SIPs) that have exceeded the due date to the US EPA.
Operational Category: Agency Mission Specific
Department of Environmental Quality (DEQ)
An organization is considered a participant once ADEQ determines the organization meets entry requirements.
Operational Category: Agency Mission Specific
Department of Housing
Decrease # of days from receipt of foreclosure assistance application to application decision.
Operational Category: Making Decisions Faster
Game and Fish Department (GFD)
Increase the number of Portal accounts that are created from 60,000 to 100,000
Operational Category: Agency Mission Specific
Department of Agriculture
To increase the amount of applications and renewals online from 20 to 78 by June 30, 2017.
Operational Category: Increasing Customer Satisfaction
Department of Transportation (ADOT)
Average days from request to Notice to Proceed
Operational Category: Making Decisions Faster
Department of Administration (ADOA)
Number of days from loss report date to determination letter via full committee review, regarding ADOA Fleet vehicle incident.
Operational Category: Responding Faster
Department of Housing
Increase RRH assistance to people in Arizona who are experiencing homelessness.
Operational Category: Serving More Citizens
Department of Health Services (DHS)
Percent of CMS survey and certification contract measures in compliance
Operational Category: Increasing First-pass Compliance
Department of Health Services (DHS)
Percent of Priority A and B complaints investigated within the established time frames (A: 48 hours, B: 10 days)
Operational Category: Responding Faster
Department of Forestry and Fire Management (DFFM)
Percent of Facilities that Pass their Regulaly Scheduled Fire Inspection
Operational Category: Increasing First-pass Compliance
Department of Environmental Quality (DEQ)
The percentage of Arizona citizens that are drinking water from public water systems that do not have a Safe Drinking Water Act exceedance of water quality...
Operational Category: Agency Mission Specific
Arizona State Land Department
Number of days to process new ROW application from submittal to finalization of documents
Operational Category: Making Decisions Faster
Arizona State Land Department
Number of days to process renewal ROW application from submittal to finalization of documents
Operational Category: Making Decisions Faster
Department of Public Safety (DPS)
Total elapsed time from receipt of application to delivery of card for applicants with no Criminal History
Operational Category: Responding Faster
Department of Liquor Licenses and Control (DLLC)
metric is measured from when the department receives a public complaint and when: (a) the case is closed as "actionable" or "non actionable...
Operational Category: Resolving Issues Faster
Department of Health Services (DHS)
The rate of assaults occurring between a patient and another patient or staff per 1000 patient days at the Hospital.
Operational Category: Agency Mission Specific
Department of Administration (ADOA)
Operational Category: Agency Mission Specific
Department of Emergency and Military Affairs (DEMA)
Develop consistent and standard processes that align all of EM's (9) grant processes to reduce total reimbursement processing time. (Resolve faster)
Operational Category: Resolving Issues Faster
Department of Public Safety (DPS)
Total number of areas reviewed every 28 days
Operational Category: Agency Mission Specific
Department of Homeland Security (ADHS)
Decrease the AZDOHS average reimbursement processing time from 42 to 28 calendar days by June 30, 2017, in order to minimize stakeholder capital outlay.
Operational Category: Responding Faster
Arizona School Facilities Board
Number of days from receipt of invoice to date of warrant in AFIS
Operational Category: Resolving Issues Faster
Industrial Commission (ICA)
Increase number of Special Fund Voluntary Settlements from average of 2-3 per month to average of 5 per month where appropriate (94% increase).
Operational Category: Serving More Citizens
Department of Administration (ADOA)
Operational Category: Making Decisions Faster
Department of Administration (ADOA)
Operational Category: Agency Mission Specific