Success Stories

Agencies must submit success stories using the online form. Please do not email your success stories.

 

To submit a success story, please follow the link below and follow the instructions to submit your success report to us for review. You do not need a Google account to use the online Google form. 

 

 

 

At its most basic level, the Arizona Management System provides a disciplined way to track performance against targets on measures that matter most to state agency missions. Where gaps exist between the target and actual performance, agencies engage in disciplined, systematic problem solving to resolve issues and get back on track. We’re doing this in agencies throughout Arizona government, and we’ve begun seeing results – both great and small. Many of these success stories are presented below.

 



ADEQ Adds Thousands of Stream Miles for Water Quality Assessment

Department of Environmental Quality (DEQ)
Good Government

PDF icon AMS ADEQ Adds Thousands of Stream Miles for Water Quality Assessment.pdf
Child Safety Reduces Hotline Wait Times to Less Than 30 Seconds

Department of Child Safety (DCS)
Respond Faster

PDF icon AMS Child Safety Reduces Hotline Wait Times to Less Than 30 Seconds.pdf
Child Safety Reduces Investigative Case Load per Worker

Department of Child Safety (DCS)
Resolve Faster

PDF icon AMS Child Safety Reduces Investigative Case Load per Worker.pdf
Copier & Printer Inventory Reduction

Department of Administration (ADOA)
Saving Tax Dollars

PDF icon AMS Copier & Printer Inventory Reduction.pdf
Reducing the Pre-Construction Wait Time

Department of Administration (ADOA)
Decide Faster

PDF icon AMS Reducing the Pre-Construction Wait Time.pdf
Creating Jobs and Local Economic Reinvestment through Historic Preservations

State Parks and Trails
Good Government

PDF icon AMS Creating Jobs and Local Economic Reinvestment through Historic Preservations.pdf
With Smart Marketing, Arizona Lottery Reaps Great Returns for State

Arizona State Lottery
Good Government

PDF icon AMS With Smart Marketing, Arizona Lottery Reaps Great Returns for State.pdf
Online Payment Option Now Available for Captive Insurers

Department of Insurance
Enhance Online Services

PDF icon AMS Online Payment Option Now Available.pdf
Real Estate Implements Digital File Sharing with Attorney General’s Office

Department of Real Estate (ADRE)
Good Government

PDF icon AMS Real Estate Implements Digital File Sharing with Attorney General’s Office.pdf
Resolving Construction Contractor Complaints Faster

Registrar of Contractors
Respond Faster

PDF icon AMS Resolving Construction Contractor Complaints Faster.pdf
Merger Results in Cost Savings and Faster Licensing Lead Times for Arizona Appraisers

Department of Financial Institutions (DFI)
Saving Tax Dollars

PDF icon AMS Merger Results in Cost Savings and Faster Licensing Lead Times for Arizona Appraisers.pdf
Forest Fuel Break Project Overcomes Decades Long Obstacles to Protect Prescott

Department of Forestry and Fire Management (DFFM)
Good Government

PDF icon AMS Forest Fuel Break Project Overcomes Decades Long Obstacles to Protect Prescott.pdf
Highway Patrol Deploys Improved Time Tracking, Saving Estimated 15,000 Hours a Year

Department of Public Safety (DPS)
Saving Tax Dollars

PDF icon AMS Highway Patrol Deploys Improved Time Tracking, Saving Estimated 15,000 Hours a Year.pdf
Achieving Better Outcomes with Released Young Offenders

Department of Juvenile Corrections (ADJC)
Good Government

PDF icon AMS Achieving Better Outcomes with Released Young Offenders.pdf
Online Data Reporting Allows One Day Turnaround, Protecting Arizona Groundwater

Department of Environmental Quality (DEQ)
Enhance Online Services

PDF icon AMS Online Data Reporting Allows One Day Turnaround, Protecting Arizona Groundwater.pdf
Healthy Families-Healthy Youth Pilot Helps Keep Kids Drug Free Through Critical Year

Governors Office of Youth Faith and Family (GOYFF)
Good Government

PDF icon AMS Healthy Families-Healthy Youth Pilot Helps Keep Kids Drug Free Through Critical Year.pdf
Check Routing Log Ensures Tighter Financial Controls at Water Resources

Arizona Department of Water Resources (ADWR)
Good Government

PDF icon AMS Check Routing Log Ensures Tighter.pdf
Fulfilling Hydrologic Survey Report Requests Faster via the Web

Arizona Department of Water Resources (ADWR)
Enhance Online Services

PDF icon AMS Fulfilling Hydrologic Survey Report Requests.pdf
Ensuring Safety of Water Resources Field Staff with Standard Daily Check-ins

Arizona Department of Water Resources (ADWR)
Good Government

PDF icon AMS Ensuring Safety of Water Resources Field Staff with Standard Daily Check-ins.pdf
Screening, Intervention and Referrals Program Targets Arizona Substance Abuse

Governors Office of Youth Faith and Family (GOYFF)
Good Government

PDF icon AMS Screening, Intervention and Referrals Program.pdf
Arizona CarePortal Project Keeping Families Together

Governors Office of Youth Faith and Family (GOYFF)
Enhance Online Services

PDF icon AMS Arizona CarePortal Project Keeping Families Together.pdf
Game and Fish Off Highway Vehicle Decal Renewals Go Digital

Game and Fish Department (GFD)
Improve Customer Service/Satisfaction

PDF icon AMS Game and Fish Off Highway Vehicle Decal Renewals Go Digital.pdf
Insourcing Highway Logo Signs Brings Bonus Business Profit Plus State Revenue

Department of Transportation (ADOT)
Good Government

PDF icon AMS Insourcing Highway Logo Signs Brings Bonus Business Profit Plus State Revenue.pdf
Faster, More Predictable International Port of Entry Inspections

Department of Transportation (ADOT)
Good Government

PDF icon AMS Faster, More Predictable International Port of Entry Inspections.pdf
Eliminating Unnecessary, Burdensome Requirement for Surplus Lines Insurers

Department of Insurance
Improve Customer Service/Satisfaction

PDF icon Eliminating Unnecessary, Burdensome Requirement for Surplus Lines Insurers.pdf

 

To limit which projects are displayed, select categories or agencies from the filters below and then click apply.



Arizona Health Care Cost Containment System (AHCCCS)

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Claim discounts lost

Discounts Lost: Dollar amount of the allowed amount of clean claims not paid within 30 days multiplied by .01.
Operational Category: Paying Bills Ontime

Department of Revenue (DOR)

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Customer Phone Call Wait Time

Call wait time in minutes
Operational Category: Responding Faster

Department of Real Estate (ADRE)

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Days to Complete Audits with Violations

Total days between audit initiated to audit completed
Operational Category: Making Decisions Faster

Department of Real Estate (ADRE)

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Days to Complete Complaints Requiring Further Investigation

Total days between investigation initiated to investigation completed
Operational Category: Making Decisions Faster

Department of Economic Security (DES)

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DCSS Collections from #deadbeat campaign

Metric is measured by how much money is rec’d monthly from targeted evaders
Operational Category: Agency Mission Specific

Department of Economic Security (DES)

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DCSS Number of cases brought into compliance from SSA and WC

Measured by the number of cases in ssa/wc categories paying less than 2-% of their current child support obligation that have been reviewed for next...
Operational Category: Resolving Issues Faster

Department of Economic Security (DES)

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DERS # of Job Placements from ReEntry Program Participants

Job Placements recorded in AJC from recently released offenders who participated in the ReEntry Program
Operational Category: Serving More Citizens

Department of Economic Security (DES)

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DERS Length of Time to Employment

Determine length of time between sample size of UI claimants that have returned to work and have a staff registration/enrollment.
Operational Category: Responding Faster

Arizona State Lottery

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Dollar amount of lottery ticket sales distributed to state beneficiaries

Percent total sales
Operational Category: Agency Mission Specific

Department of Agriculture

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Food Deserts

Make contact with existing organizations that serve food desert populations
Operational Category: Serving More Citizens
Displaying 11 - 20 of 70. Show 5 | 10 | 20 | 40 | 60 results per page.