Success Stories

Agencies must submit success stories using the online form. Please do not email your success stories.

 

To submit a success story, please follow the link below and follow the instructions to submit your success report to us for review. You do not need a Google account to use the online Google form. 

 

 

 

At its most basic level, the Arizona Management System provides a disciplined way to track performance against targets on measures that matter most to state agency missions. Where gaps exist between the target and actual performance, agencies engage in disciplined, systematic problem solving to resolve issues and get back on track. We’re doing this in agencies throughout Arizona government, and we’ve begun seeing results – both great and small. Many of these success stories are presented below.

 



 

To limit which projects are displayed, select categories or agencies from the filters below and then click apply.



Department of Liquor Licenses and Control (DLLC)

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Public Complaint

metric is measured from when the department receives a public complaint and when: (a) the case is closed as "actionable" or "non actionable...
Operational Category: Resolving Issues Faster

Department of Health Services (DHS)

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Rate of Assaults per 1000 Patient Days

The rate of assaults occurring between a patient and another patient or staff per 1000 patient days at the Hospital.
Operational Category: Agency Mission Specific

Department of Administration (ADOA)

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Reduce ADOA Fleet

Dollars saved
Operational Category: Agency Mission Specific

Department of Emergency and Military Affairs (DEMA)

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Reduce EM Grant processing time (Resolve faster)

Develop consistent and standard processes that align all of EM's (9) grant processes to reduce total reimbursement processing time. (Resolve faster)
Operational Category: Resolving Issues Faster

Department of Public Safety (DPS)

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Regular review of operational areas

Total number of areas reviewed every 28 days
Operational Category: Agency Mission Specific

Department of Homeland Security (ADHS)

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Reimbursement Process Improvements

Decrease the AZDOHS average reimbursement processing time from 42 to 28 calendar days by June 30, 2017, in order to minimize stakeholder capital outlay.
Operational Category: Responding Faster

Arizona School Facilities Board

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Resolve faster - # Days to Process Payment Applications

Number of days from receipt of invoice to date of warrant in AFIS
Operational Category: Resolving Issues Faster

Industrial Commission (ICA)

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Special Fund Voluntary Settlements

Increase number of Special Fund Voluntary Settlements from average of 2-3 per month to average of 5 per month where appropriate (94% increase).
Operational Category: Serving More Citizens

Department of Administration (ADOA)

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SPO Co-op

TBD
Operational Category: Making Decisions Faster

Department of Administration (ADOA)

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SPO Negotiated Savings

Dollars saved
Operational Category: Agency Mission Specific
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