Success Stories

Agencies must submit success stories using the online form. Please do not email your success stories.

 

To submit a success story, please follow the link below and follow the instructions to submit your success report to us for review. You do not need a Google account to use the online Google form. 

 

 

 

At its most basic level, the Arizona Management System provides a disciplined way to track performance against targets on measures that matter most to state agency missions. Where gaps exist between the target and actual performance, agencies engage in disciplined, systematic problem solving to resolve issues and get back on track. We’re doing this in agencies throughout Arizona government, and we’ve begun seeing results – both great and small. Many of these success stories are presented below.

 



 

To limit which projects are displayed, select categories or agencies from the filters below and then click apply.



Department of Veterans' Service

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State Veteran Home(s) Customer Service Quality (Breakthrough, sustain)

Monthly Surveys are conducted by a third party contractor for Veteran Homes. There are 15 measures included in the survey. ADVS metric is the % of the 15...
Operational Category: Increasing Customer Satisfaction

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State Veteran Home(s) Quality Care (Breakthrough, sustain)

Quality of Care monitoring measures from Facilities Certification and Survey Provider Enhanced Reports (CASPER). The top 10% of facilities Nationally achieve a...
Operational Category: Increasing Customer Satisfaction

Governor's Office of Highway Safety (GOHS)

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Statewide Traffic Fatalities

Breakthrough Metric: # of traffic fatalities occurring statewide as reported by the ADOT ALISS system.
Operational Category: Agency Mission Specific

Arizona Health Care Cost Containment System (AHCCCS)

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Supplemental drug rebates received

Total fund dollars for supplemental drug rebates received each month
Operational Category: Agency Mission Specific

Game and Fish Department (GFD)

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Time between draw application deadline and draw results notification

Reduce the number of days from draw application deadline until draw results notification
Operational Category: Making Decisions Faster

Department of Environmental Quality (DEQ)

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Time to Implement Remedy (Years)

The time, expressed in years, between when a contaminated site is initially identified until when actual remediation begins.
Operational Category: Agency Mission Specific

Department of Emergency and Military Affairs (DEMA)

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To fund those identified unfunded requirements for which there is no state or federal funding available (Respond Faster)

Increase the private/public partnership customer base for Ordnance Operations at Camp Navajo by addressing the legal and statury hurdles regarding land use at...
Operational Category: Serving More Citizens

Department of Child Safety (DCS)

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Total # of open DCS reports

Cumulative Open reports
Operational Category: Resolving Issues Faster

Department of Child Safety (DCS)

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Total Number of Children in Out-of-Home Care

Children in out-of-home care
Operational Category: Resolving Issues Faster

State Parks and Trails

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Visitation

Attract Visitors, Serve more Citizens Measure # of total visitors at the Parks
Operational Category: Serving More Citizens
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