At the risk of stating the obvious, the Arizona Management System is a system, a combination of interrelated, interacting elements that form a collective whole. Just as your body’s circulatory system, for example, cannot function without the heart, veins and arteries each doing its job in unison, AMS works best when its various components gel.
Visual performance management by itself is good in that it can show us what’s working, but its real value lies in revealing what isn’t. By exposing gaps between actual and optimal performance, AMS enables us to implement countermeasures and rigorously solve problems.
Likewise, an agency’s employees may dabble in problem solving, but without leaders to set priorities, support disciplined analysis for getting to root causes, and coach, mentor and model desired behaviors, employees may never realize the full extent of their problemsolving ability and apply it to do the most good.